Refund Policy

Privacy and Refund Policy

Effective Date: [18.09.2024]

Introduction

Welcome to [Your Company Name]. We are committed to safeguarding your privacy and providing a smooth shopping experience. This Privacy and Refund Policy details how we collect, use, and protect your personal information and outlines our refund policy for products purchased through our drop shipping business.   

Privacy Policy

Information Collection

When you place an order or interact with our website, we collect personal information such as:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment information

Use of Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you regarding your order status and updates
• Improve our website and services
• Send marketing communications, if you have opted in

 Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment information is handled securely by our payment processing partners using encryption technologies.

Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with trusted third-party service providers who assist us in operating our website and processing orders. These third parties are bound by confidentiality agreements.

 Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [alexplachkov@abv.bg].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

 Refund Policy

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item is returned within [number] days of receipt.
• The item is in its original condition, unused, and with all tags attached.
• Proof of purchase (receipt or order number) is provided.

Non-Refundable Items

The following items are non-refundable:

• Items purchased with a discount or on sale
• Personalized or custom items
• Items marked as final sale

 How to Request a Refund

To request a refund, follow these steps:

1. Contact our customer service team at [alexplachkov@abv.bg] with your order number and reason for the return.
2. We will provide instructions on how to return the item.
3. Once the returned item is received and inspected, we will process your refund to the original payment method within [number] business days.

 Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping expenses.

 Exchanges

We do not offer direct exchanges. To obtain a different item, please follow our refund process and place a new order for the desired product.