Shipping Policy

Shipping & Returns Policy

Shipping Information

Processing Time:

• Orders are processed within 1-2 business days. Please allow additional time during peak seasons or promotional periods.

Shipping Rates:

• Standard Shipping: [Insert rate, e.g., $5.99]
• Expedited Shipping: [Insert rate, e.g., $9.99]
• Free Standard Shipping on orders over [Insert amount, e.g., $75].

Delivery Time:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days

Tracking Your Order:

• Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment via [Insert carrier’s tracking website].

International Shipping:

• We currently offer international shipping to select countries. International shipping rates and delivery times vary by destination. Please contact our customer service team for more information.

Returns & Exchanges

Return Policy:

• We accept returns for most items within 30 days of receipt. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items:

• For hygiene reasons, we cannot accept returns on [Insert non-returnable items, e.g., opened supplements, used resistance bands].

Return Process:

1. Contact Us: Please email our customer service team at [Insert email address] with your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
3. Ship the Item: Send the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original method of payment.

Exchanges:

• If you wish to exchange an item, please follow the same return process and indicate the item you would like to receive in exchange. Exchanges are subject to availability.

Defective or Wrong Items:

• If you receive a defective or incorrect item, please contact us immediately at [alexplachkov@abv.bg] for a replacement or refund. We will cover the return shipping costs for defective or incorrect items.